BridgeMAIT is a Yokohama-based wheelchair-accessible private taxi service. Our English-speaking drivers provide transportation to and from Haneda Airport (HND), Narita Airport (NRT), the Yokohama Port Cruise Terminal (Osanbashi and Daikoku Piers), and JR Shin-Yokohama Station. We accommodate both manual and electric wheelchairs, and with our two dedicated vehicles, we can handle multiple bookings on the same day.
Frequently Asked Questions: Wheelchair Transportation from the Airport
- How do I arrange a wheelchair-accessible airport transfer through my hotel?
Simply ask your hotel concierge or front desk to contact BridgeMAIT — hotel staff can book a wheelchair-accessible pickup directly with us on your behalf, whether you arrive at Haneda or Narita. You can also book with us directly in English. Our lift-equipped vehicle allows you to remain seated in your wheelchair for the entire journey.
- Can I make a reservation directly in English without going through the hotel?
Of course, that's possible. You can make a reservation in English via email or our contact form. Please provide your flight number, arrival time, type of wheelchair, and destination, and we will provide you with pickup details, including the meeting location in the arrival lobby.
- Where will the driver meet me at the airport?
Your driver will meet you inside the arrival lobby of your terminal holding a name board, and will assist you from the meeting point to the vehicle. We monitor your flight status, and there is no charge for flight delays. After your flight lands, the first 90 minutes of waiting are free — ample time even if you are the last to deplane and need assistance through immigration. Thereafter, a waiting fee of ¥2,000 per 30 minutes applies, based on Japan's government-approved taxi fare structure.
- Do you work with hotels in Yokohama and Tokyo?
Yes. Concierge teams at international hotels in Yokohama — including luxury hotels in the Minato Mirai area — have arranged BridgeMAIT transfers for their guests. If your hotel has not worked with us before, they are welcome to contact us directly; we respond to concierge inquiries in English or Japanese, usually within a few hours.
- What is your cancellation policy?
Cancellations up to 72 hours before pickup are free of charge. Within 72 hours, staged cancellation fees apply. If your flight is cancelled by the airline, we will reschedule free of charge. Full details are in our Booking Terms.
About Fees
We offer transparent pricing that includes meet-and-greet services for transfers from Haneda Airport (HND), Narita Airport (NRT), Yokohama Port Cruise Terminal, and JR Shin-Yokohama Station. On our pricing page, you can select your route and calculate the fare instantly.