As a private passenger transportation provider available to anyone with a disability, BridgeMAIT places a high priority on the following service quality standards.
- Customer Service
- Safety Measures
- Support for Foreign Visitors
Customer Service
Answering the phone: We will answer the phone within three rings.
Instant Quotes and Availability: We provide quotes and availability information over the phone immediately, and via email within 30 minutes.
Punctuality: Please arrive at least 10 minutes before your appointment time.
Complaints: Our goal is to have zero complaints per month. For complaints received directly by headquarters, we will develop a plan to prevent recurrence within 24 hours.
Safety Measures
Daily Roll Call: We conduct daily checks on drivers’ physical condition and alcohol levels, as well as on vehicles and assistive devices, and maintain records of these checks.
Compliance Inspections and Maintenance: We perform vehicle inspections and regular maintenance and keep records of them.
Trip Report: This document records trip details (number of passengers, route, fare, lost items, etc.).
Safe Driving Training: We conduct monthly safe driving training sessions led by specialized instructors and assess the effectiveness of the training for our drivers.
Regular Health Checkups: We conduct annual health checkups to help ensure safe driving by our drivers.
Accident- and Violation-Free Verification: We have obtained a certificate of accident and violation history for the past three years from the Center for Safe Driving.
Passenger Service Experience: We hire only drivers who have at least three years of practical experience with a general taxi company or bus company.
Support for Foreign Visitors
Multilingual Support: To overcome language barriers with international visitors and foreign residents in Japan, we employ drivers who understand foreign cultures and possess advanced English proficiency.
English Guide: We provide guides in English on Japanese culture, geography, famous sights, and transportation.